Most ERP projects don't fail because the software is wrong. They fail because the business wasn't ready, the scope crept, the data was a mess, or the team never really adopted it. We've seen all of it. Our job is to make sure it doesn't happen to you.
Here's what we do, and what you can expect from each.
ERP Advisory
You're thinking about ERP — or rethinking what you've got. We help you make a better decision.
Before you spend a pound on software or implementation, you need clarity on what problem you're actually trying to solve. Most businesses that come to us at this stage either have a shortlist of vendors and no real way to evaluate them, or they've already picked a system and are starting to suspect it might not be right.
We start with your business — processes, pain points, team structure, data, growth plans — and work backwards to what a sensible solution looks like. We're not tied to any one platform (though we know Acumatica particularly well), so our job is to give you an honest view rather than steer you towards a pre-existing arrangement.
Deliverables at this stage typically include a requirements summary, a vendor shortlist with a clear rationale, and a realistic picture of what implementation will actually cost and take.
ERP Preparation
The number one reason ERP projects go over budget is starting before you're ready. We fix that.
Implementation projects expose every assumption your business has been making for years — about how your data is structured, what your processes actually are (as opposed to what you think they are), and how much complexity you've quietly accumulated.
ERP Preparation is the work that happens before go-live work begins. That means auditing and cleaning your data, mapping your current processes, identifying what you can simplify before you automate it, and getting your team aligned on what the new world looks like. Done properly, it compresses implementation time and dramatically reduces the post-go-live chaos.
We use an 80/20 approach here: most of the value comes from getting a focused subset of things right, not from trying to replicate every quirk of your current system inside a new one.
Implementation
Getting your ERP live, on time, without the usual drama.
We manage and deliver ERP implementations for SMEs — typically Acumatica, though our methodology isn't platform-dependent. We act as the project lead, which means coordinating between your team, the software vendor, and any third parties, keeping scope tight, and making sure the decisions that need to be made actually get made.
We don't believe in big-bang go-lives where everything goes live on one terrifying Monday morning. Where possible, we phase delivery so you're getting value earlier and the risk at each stage is contained. We also don't over-configure — a standard system that people actually use beats a bespoke system that nobody understands.
Our measure of a successful implementation isn't that it went live. It's that the business is running better six months later.
Data Migration
Moving your data from the old system to the new one — without losing anything important or dragging across everything you don't need.
Data migration is consistently the most underestimated part of any ERP project. Teams assume it's a technical task that will largely take care of itself. It isn't, and it won't.
We scope and manage the full migration process: extracting data from your existing system, mapping it to the new structure, cleaning it where it needs cleaning, validating it before go-live, and reconciling the results afterwards. We're also direct about what's worth migrating — carrying five years of historical transaction data into a new system is not always the right call, and we'll tell you that early rather than let it become a reason the project stalls.
Good data migration means your new system starts with a solid foundation. Bad data migration means you spend the first year firefighting.
Training
Making sure your team can actually use the system — not just tick a box that says they've been trained.
There's a version of ERP training that involves sitting people in front of a screen, clicking through slides, and declaring them competent. That version doesn't work. People learn by doing, and they forget what they don't use immediately.
We design training around how your team will actually work in the system, using your own data and your own processes as the material. We run it close enough to go-live that the knowledge sticks, and we make sure the people who need to know more — team leads, power users, whoever everyone else will ask questions — are genuinely confident, not just technically trained.
We also build internal documentation as part of the process, so that when someone new joins in eight months' time, there's something useful to hand them.
Post-Go-Live Support
The two to three months after go-live are when most ERP benefits are won or lost. We stay involved.
Going live is not the finish line. The period immediately after go-live is when your team is under pressure, workarounds start appearing, and the gap between how the system was configured and how people actually want to use it becomes obvious. Left unmanaged, this is where adoption quietly fails and the system becomes something people work around rather than with.
We offer structured post-go-live support that covers issue resolution, user questions, process refinement, and — critically — a review of whether the system is actually delivering what was promised. We treat this as a fixed, planned engagement rather than a helpdesk arrangement, because the goal is to get your team to a point where they don't need us, not to maintain a dependency.
Most businesses need this support for between six and twelve weeks after go-live, depending on complexity.
How we work
We're a small practice, which means you work with us — not with a project manager who passes things to a team you've never met. We take on a limited number of engagements at any one time so we can stay genuinely close to each one.
We'll tell you honestly if we think you're not ready to start, if the scope is too broad, or if a different approach would serve you better. That's not a negotiating position — it's how we avoid taking on work that won't go well.
If you're not sure which service fits your situation, the best starting point is a conversation. Get in touch and we'll tell you what we'd actually do.